What is Roster?

Roster is a B2b SaaS company working with direct commerce brands. We help brands connect with their ambassadors, influencers and creatros to drive a great community between the two parties and to make it easy for brands ambassadors to share what they love about the brands. We have two platforms, one where the brands log in and one where the brand ambassadors log in and interact with the brand and their social accounts. We really have two completely different audiences.

What were the challenges you were facing before Archbee?

The reason we ended up switching from our current solution to Archbee is that we wanted to have a richer experience in guiding our users through our products and helping them discover and explore. Historically, we've always used the help docs that come with the tool that we use to manage our customer support. They've always been lackluster. We've used all the big names out there. It seems like the document editing experience is very basic and primitive and it's difficult in the modern age when you're used to tools like Notion and having great Markdown support and being able to customize experiences, it's difficult to have so many constraints. Our team uses Notion. We're fairly comfortable with other products similar to that. We started looking for something that gave us the flexibility to create better navigation, reuse components, have more modern-feeling components. That was ultimately based on Markdown. We needed portability and the ability to copy and paste into the Editor and just have it work.

What made you choose Archbee over the alternatives?

We looked at a lot of different solutions, off the shelf solutions and different ways that we could build our own front end and be Markdown-based. They all had major tradeoffs that we weren't willing to settle for. We almost settled for something none of us felt quite right about. Somehow we came across Archbee, and it was everything that we wanted. Even the price was right at our budget. We started with a PoC. Right out of the box it was intuitive. We had the slash commands, like you do with Notion. We had the custom navigation on the left side, in fact, there were several templates that we could use. I thought we were going to end up customizing it a lot, but the templates that come out of the box are just so good. They feel very familiar and we wanted to have a left-hand navigation that made it discoverable for the people using it to see the overall structure of our product. Most of the support-style help docs have a category. Once you drill in, you kind of lose context. We were able to stub out our entire help support site right there, in Archbee, divide it up and use the internal team editing tools and review features to start working on our documents. It just felt super intuitive. Something that ended up working out very well in our favor is that we wanted to leverage AI in writing our support documents and there is an AI feature in Archbee, but we had already built our own custom Gpt that knew all about our product. Because Archbee documents are largely based on Markdown, and has Blocks, we were able to create our perfect set of templates and then put those as Markdown files into our custom Gpt, train it how to use Archbee's specific blocks. Within an afternoon we had our Gpt spitting out perfectly formatted articles.  Our workflow is really awesome. We create a Loom video where we go through our product, walking step by step how somebody would accomplish a task the article is based on. As soon as that Loom is  recorded, we just grab the transcript from Loom and we paste that into our custom AI and it spits out an article in prefect Archbee Markdown format. All I have to do then is copy and paste it into the Editor and I have a full article.

Could not be more happy with that. We love the Spaces and the Space Groups, which makes it really easy to create multiple, different sets of pages, all within the same published website and link them together easily. Everything that you would expect in a very advanced, super-intuitive documentation or support platform is there. I love it. The handful of times that I had to reach out to the team and get their help on something, they've been very responsive, if not within hours, usualyl within 24h. Great team to work with across the board. I hope they do super well.

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