The documentation platform your entire team will love

A team member is a person who contributes to your documentation, most likely somebody from your team.

You are charged for extra team members.A reader is a person who reads the content - they can be an external person or your team member. You are not charged for readers.

A space in Archbee is the way you group documents under a single scope: a team, a project, or a topic.

Spaces can be private to your team or published externally to a custom domain.

Spaces are a foundational element of your product knowledge management. They act as a top-level container for documents you create in Archbee.

Each space has a document tree, and each document can have 0-n children documents.

We currently support a variety of use cases, to cover all your external and internal documentation needs: product documentation, developer documentation, user guides, onboarding & training, process documentation, design documentation, automated customer support.

The AI Add-on needs to be purchased separately from your main subscription, with the exception of the Enterprise subscription plan with the add-on already included. Only current Enterprise plans have the AI Add-on included, not the previous ones. For previous Enterprise plans, you can get the add-on for $250/m with the same number of tokens.

If you have purchased the add-on, depending on your main subscription, we have a different number of included tokens:

Growing: 20M tokens/month
Scaling: 40M tokens/month
Enterprise: 100M tokens/month

Completion tokens are charged a full token, while prompt tokens are charged half a token.

Additional tokens are charged at $1.2 per 1M tokens.

Setting soft limits and hard limits for token consumption is available.

We are using OpenAI models hosted on Microsoft Azure OpenAI service for customer data privacy reasons.

Depending on the use case, the API availability and reliability, we can use GPT-3.5 or GPT-4+ models to ensure a great question-answering experience.

Absolutely — your data and your docs are yours. Easily export your docs individually or export your whole organization’s content. Documents are exported in a Markdown format, or rendered PDF files.

Archbee is SOC 2 Type 2 certified. Check out our online security portal https://security.archbee.com

To get the report, contact us at support@archbee.com and we'll need you to sign an NDA before providing it.

We regularly test our security with outside firms and security freelancers.We also use daily backups, encryption at rest and in transit, a PCI Service Provider Level 1 payment processor (Stripe), and secure AWS services to keep your data safe.

We offer customer support through our live chat, or at support@archbee.com. We try to answer any questions in less than 30 minutes, but sometimes it takes up to one business day.

Your data lives in AWS US east data centers. We use CDNs and caches so that you & your users get a fast user experience no matter where you are in the world.

We don't use your data to train any machine learning models. We collect usage events that help us improve our product over time. We will never share any of your data with third party companies or governments.

Your company does. At any point in time, at your request, we will send you an exported file with any kind of data we hold and/or destroy it and all of its backups.

When the 14-day free trial ends, you can upgrade to a paid plan. Our free offering is not available at the moment.

You can add or remove team members at any time from account settings > team management section. If you add members, you will be billed the prorated amount on the next invoice.

Yes, you can switch from monthly to annual payments or the other way around.And you can also upgrade from one plan to another, or downgrade to a lower plan, should your needs change.You can make the change directly in account settings, or contact support@archbee.com.

If you're not satisfied with Archbee - product or service, we offer a refund within your first paid month. No questions asked.

Archbee works in any modern browser - create an account to start your free trial here: Free Trial

Yes, we offer discounts for several organizations:

- Free Growing plan for open source software;
- 50% discount for non-profit organizations and for educational purposes;

Contact us at support@archbee.com to claim your discount.

Feel free to email us at support@archbee.com with any other questions. We'll be happy to answer!