How to Build a Knowledge Base That Actually Gets Used
A step-by-step guide to building a knowledge base that reduces support tickets, improves customer satisfaction, and becomes your team's go-to resource.
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A step-by-step guide to building a knowledge base that reduces support tickets, improves customer satisfaction, and becomes your team's go-to resource.
A structured approach to onboarding technical writers that cuts ramp-up time in half. Includes checklists, milestones, and templates for the first 90 days.
Why are smart teams ditching MadCap Flare? It’s not just about features - it’s about escaping outdated workflows. Here’s how modern documentation platforms are changing the game.
Struggling to scale your documentation across multiple products? Learn how to build a cohesive, scalable multi-product doc strategy.
Poor documentation quietly slows down teams, increases support costs, and frustrates users. Learn how to spot the signs, fix the gaps, and build a system that keeps your documentation accurate and effective.
Discover the key features of a best-in-class developer portal and get practical tips to create one your devs will love.
Learn how SaaS and tech companies are transitioning from internal wikis to scalable, public-facing knowledge bases—improving support, developer experience, and user satisfaction.
MadCap Flare has history. Archbee has momentum. This comparison breaks down why more SaaS teams are moving their docs to Archbee, and not looking back.
Documentation.new turns a link or short prompt into a structured draft of your product docs, ready in under a minute and deployable in Archbee.
Learn how to build a compelling business case for documentation investment by clearly demonstrating its ROI, reducing support costs, enhancing onboarding, and accelerating sales cycles
Learn how to maintain accurate, up-to-date, and audit-ready documentation during cloud migration at every stage, without slowing down your team.
Discover how the European Accessibility Act reshapes documentation standards, ensuring inclusivity and compliance for businesses across the EU.
Learn how to secure API documentation, prevent data leaks, and ensure compliance with best practices like RBAC, encryption, and automated security checks.
Learn how to identify playbook-worthy processes within your organization, develop well-coordinated resources, and select the right tools to assist you.
The New Archbee Sales Playbook teaches how to stop losing deals because of lost knowledge.
Explore the fundamental competencies that will keep writers in demand as AI redefines their responsibilities and documentation authoring becomes hybrid.
Learn how to collaboratively write, release, and maintain FinTech API documentation that supports secure, efficient, and entirely compliant integrations.
The new Archbee Playobook - Agentic GTM Engineering - shows you how to automate workflows, streamline campaigns, and grow efficiently.
Get expert insights on hyper-personalizing API knowledge to deliver user-aware content, elevate the developer experience, and improve retention rates.
Explore how Archbee’s all-in-one documentation platform enterprise dev teams to create, manage, and securely store their knowledge.
We reviewed “Handbook of Technical Writing” by Gerald J. Alred, Charles T. Brusaw, and Walter E. Oliu. Here is a summary and top tips from it.
We reviewed “Developing Quality Technical Information” by Gretchen Hargis et al. Here is a summary and top tips from it.
We reviewed “Modern Technical Writing” by Andrew Etter. Here is a summary and top tips from it.
We reviewed “The Complete Idiot’s Guide to Technical Writing” by Krista Van Laan and Catherine Julian. Here is a summary and top tips from it.
We reviewed “Information Architecture: For the Web and Beyond” by Louis Rosenfeld, Peter Morville, and Jorge Arango. Here is a summary and top tips from it.
We reviewed “Managing Your Documentation Projects” by JoAnn T. Hackos. Here is a summary and top tips from it.
We reviewed “Clear and Simple as the Truth: Writing Classic Prose” by Francis-Noël Thomas and Mark Turner. Here is a summary and the top 10 tips from it.
We reviewed “The Insider’s Guide to Technical Writing” by Krista Van Laan. Here is a summary and the top 10 tips from it.
We reviewed “Writing Software Documentation: A Task-Oriented Approach” by Thomas T. Barker. Here is a summary and the top 10 tips from it.
We reviewed “Docs for Developers: An Engineer’s Field Guide to Technical Writing” . Here is a summary and the top 10 tips from it.
We reviewed “The Pyramid Principle: Logic in Writing and Thinking” by Barbara Minto. Here is a summary and the top 10 tips from it.
We reviewed “The Sense of Structure: Writing from the Reader’s Perspective” by George D. Gopen. Read up for a summarization and the best 10 tips from it.
Explore how self-service portals supported by searchable knowledge base sections facilitate always-on support while driving major operational efficiencies.
Find out why centralized documentation is key to optimizing API integrations, risk assessments, and contract management in bank-FinTech partnerships.
API documentation is an art and science — one that requires technical know-how, writing skills, and user empathy. Whether you’re a developer aiming to document your own APIs, or a technical writer tasked with breaking down complex APIs for a wide audience, this collection of 20 top-rated books on API documentation will help you master the craft.
Learn how role-specific documentation helps different types of users and learn strategies to overcome customization challenges, measure ROI, and more.
We reviewed Joseph M. Williams’ Style: Lessons in Clarity and Grace. Here are the top 10 tips from it.
We reviewed "The Yahoo! Style Guide" by Chris Barr. Read up to find the best 10 tips from it.
We reviewed “The Chicago Manual of Style”. Read up to find the 10 best tips from this classic book.
Understand how search engines interact with your knowledge base content and optimize it to improve its visibility, discoverability, and relevance.
We reviewed “Technical Communication” by Mike Markel. Read up to find their 10 best tips.
We reviewed William Zinsser’s "On Writing Well". Read to uncover his best 10 tips.
We reviewed "The Elements of Style" by William Strunk Jr. and E.B. White. Unlock the Secrets of Good Writing by following these great 10 tips.
Optimize your documentation workflows to improve product delivery speed, enhance team collaboration, and reduce rework for faster, higher-quality results.
Learn how the best wiki software solutions empower small businesses to streamline collaboration, documentation, and knowledge management, helping teams work smarter and faster.
Explore 10 ReadMe alternatives for API documentation, from customizable tools like Archbee to API-first platforms like Stoplight, and find the best fit for your team.
Whether you’re creating software documentation or writing a user manual, clear communication is key. And luckily, there are a ton of great books out there to help you hone your technical writing skills. Here are 19 of the best books on technical writing to help you sharpen your pen (or keyboard).
GitBook is a popular tool for creating and publishing online knowledge bases. Yet, as with any tool, there may be better options for some projects or users.
User manuals are critical to businesses and help users to understand how to use a product or service. Learn about the different types of user manuals businesses need to create for their customers.
A well-written user manual can greatly improve a product's user experience. Here are the top technical writing tools to help you create user-friendly manuals.
See how organizations transform their knowledge workflows and knowledge sharing practices.
Learn why Lemonbase switched to Archbee from Notion, after trying GitBook.
“we can provide a more pleasant experience to our service users than conventional documentation platforms”
Learn how Rollstack uses Archbee for SaaS documentation that does not suck.
“we needed a documentation tool destined for pure SaaS players”
Learn how FlashStart improved documentation quality, enhanced team collaboration, and increased productivity by using Archbee as their docs platform.
“we improved documentation quality, enhanced team collaboration, and increased productivity with Archbee”
Learn how Kindroid uses Archbee for in-app user guides for mobile apps.
“the platform has been very easy to use and provides us what we need”
Learn how Medshift uses Archbee as a knowledgebase with stating and user friendly interface for their users.
“we have found that although Archbee development began in our department, other departments in our company have found it to be a better alternative to legacy knowledge-base platforms we have used in the past after demonstrating its abilities in meetings”
Learn how Digitail uses Archbee for API documentation for veterinary clinics who need integration.
“our support time has reduced a lot, most simple questions can be answered by the AI assistant and what reaches our team in the end is more relevant and targeted problems”
Learn how Continuum Industries is using Archbee in their product with our App Widget for a complex enterprise product
“it's easy to embed the documentation within the product, that I could maintain myself without developer hours”
Learn how UNITH saved a lot of human resources to enable their customers to use the API that sits on top of the digital human platform
“Archbee is helping us more than we anticipated from a sales perspective”
Learn how SourceForge uses Archbee for a documentation portal platform with fair pricing.
“we’ve been told by many customers that our new documentation section powered by Archbee is very comprehensive and easy for them to read and understand”
Learn how Altrata uses Archbee for API documentation and saves plenty of time while not building a documentation platform internally.
“we liked the ability to host multiple domains, SSO support, and have multiple spaces with Archbee”
Learn how Judopay significantly improved their user documentation processes with Archbee.
“With Archbee in place, "our developer documentation now has a more professional look and is easier for our end users to follow the steps to integrate with us.”
Learn how Cast Group improved support and fostered customer autonomy with Archbee.
“Archbee allowed us to organize all the documentaiton for our products in a way that truly supports our customers.”
Learn how Metzler uses Archbee for FAQs and never has to worry about correct sitemap configurations again.
“after every single department can structure their own part of the Archbee FAQ, we are very confident that we will create a good platform with a huge knowledge base”
Learn how RealDesk improved customer training by using documentation created and shared with Archbee.
“We're really happy with Archbee and we're looking forward to doing a lot more with it and creating more content”
Learn how Monetate redesigned their documentation to meet growing internal and external requirements using Archbee
“Since officially launching Monetate Developer Hub on 5 September, a fair number of Monetate employees have raved about how much better the developer documentation looks.”
Learn how Element Logic has been improving technical knowledge sharing with Archbee.
“First of all, and the surprise was that it was so easy to write and to use a writer. That meant that our product managers and our developers wanted to write technical documentation suddenly.”
Learn how Lynceus leveraged our start-up program and changed the way they create and share documentation with Archbee.
“Archbee provided us with a simple way to keep our docs up to date and easily share them with internal and external readers".”
Learn how Ocient increased web traffic to their documentation by using Archbee as their SEO-optimized documentation platform.
“we've seen a 5x increase in web traffic to docs.ocient.com and saw Ocient's Google search rankings for documentation rank in the top 10 results”
Learn how Qualetics is providing its customers with the documentation they need through the knowledge base built using Archbee.
“Archbee is a great ally to our platform. Our knowledge base meets our customers expectations.”
Learn how N-Dream AG switched from an in-house documentation solution that was difficult to maintain and upgrade to Archbee with very different results.
“We have gone through an update project for our documentation where several people from different departments within our company collaborated; and the experience was very positive.”
Learn why Lemonbase switched to Archbee from Notion, after trying GitBook.
“we can provide a more pleasant experience to our service users than conventional documentation platforms”
Learn how Rollstack uses Archbee for SaaS documentation that does not suck.
“we needed a documentation tool destined for pure SaaS players”
Learn how FlashStart improved documentation quality, enhanced team collaboration, and increased productivity by using Archbee as their docs platform.
“we improved documentation quality, enhanced team collaboration, and increased productivity with Archbee”
Learn how Kindroid uses Archbee for in-app user guides for mobile apps.
“the platform has been very easy to use and provides us what we need”
Learn how Medshift uses Archbee as a knowledgebase with stating and user friendly interface for their users.
“we have found that although Archbee development began in our department, other departments in our company have found it to be a better alternative to legacy knowledge-base platforms we have used in the past after demonstrating its abilities in meetings”
Learn how Digitail uses Archbee for API documentation for veterinary clinics who need integration.
“our support time has reduced a lot, most simple questions can be answered by the AI assistant and what reaches our team in the end is more relevant and targeted problems”
Learn how Continuum Industries is using Archbee in their product with our App Widget for a complex enterprise product
“it's easy to embed the documentation within the product, that I could maintain myself without developer hours”
Learn how UNITH saved a lot of human resources to enable their customers to use the API that sits on top of the digital human platform
“Archbee is helping us more than we anticipated from a sales perspective”
Learn how SourceForge uses Archbee for a documentation portal platform with fair pricing.
“we’ve been told by many customers that our new documentation section powered by Archbee is very comprehensive and easy for them to read and understand”
Learn how Altrata uses Archbee for API documentation and saves plenty of time while not building a documentation platform internally.
“we liked the ability to host multiple domains, SSO support, and have multiple spaces with Archbee”
Learn how Judopay significantly improved their user documentation processes with Archbee.
“With Archbee in place, "our developer documentation now has a more professional look and is easier for our end users to follow the steps to integrate with us.”
Learn how Cast Group improved support and fostered customer autonomy with Archbee.
“Archbee allowed us to organize all the documentaiton for our products in a way that truly supports our customers.”
Learn how Metzler uses Archbee for FAQs and never has to worry about correct sitemap configurations again.
“after every single department can structure their own part of the Archbee FAQ, we are very confident that we will create a good platform with a huge knowledge base”
Learn how RealDesk improved customer training by using documentation created and shared with Archbee.
“We're really happy with Archbee and we're looking forward to doing a lot more with it and creating more content”
Learn how Monetate redesigned their documentation to meet growing internal and external requirements using Archbee
“Since officially launching Monetate Developer Hub on 5 September, a fair number of Monetate employees have raved about how much better the developer documentation looks.”
Learn how Element Logic has been improving technical knowledge sharing with Archbee.
“First of all, and the surprise was that it was so easy to write and to use a writer. That meant that our product managers and our developers wanted to write technical documentation suddenly.”
Learn how Lynceus leveraged our start-up program and changed the way they create and share documentation with Archbee.
“Archbee provided us with a simple way to keep our docs up to date and easily share them with internal and external readers".”
Learn how Ocient increased web traffic to their documentation by using Archbee as their SEO-optimized documentation platform.
“we've seen a 5x increase in web traffic to docs.ocient.com and saw Ocient's Google search rankings for documentation rank in the top 10 results”
Learn how Qualetics is providing its customers with the documentation they need through the knowledge base built using Archbee.
“Archbee is a great ally to our platform. Our knowledge base meets our customers expectations.”
Learn how N-Dream AG switched from an in-house documentation solution that was difficult to maintain and upgrade to Archbee with very different results.
“We have gone through an update project for our documentation where several people from different departments within our company collaborated; and the experience was very positive.”
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