How to Build a Knowledge Base That Actually Gets Used
A step-by-step guide to building a knowledge base that reduces support tickets, improves customer satisfaction, and becomes your team's go-to resource.
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A step-by-step guide to building a knowledge base that reduces support tickets, improves customer satisfaction, and becomes your team's go-to resource.
A structured approach to onboarding technical writers that cuts ramp-up time in half. Includes checklists, milestones, and templates for the first 90 days.
Smart teams are moving from MadCap Flare to modern documentation platforms. Discover how these tools are transforming workflows and enhancing productivity.
Struggling to scale your documentation across multiple products? Learn how to build a cohesive, scalable multi-product doc strategy.
Poor documentation quietly hinders teams and frustrates users. Discover how to identify issues, address gaps, and create a system for effective documentation.
Discover the key features of a best-in-class developer portal and get practical tips to create one your devs will love.
Explore how SaaS and tech companies are transitioning from internal wikis to scalable public knowledge bases, boosting support and user satisfaction.
MadCap Flare has history. Archbee has momentum. This comparison breaks down why more SaaS teams are moving their docs to Archbee, and not looking back.
Documentation.new turns a link or short prompt into a structured draft of your product docs, ready in under a minute and deployable in Archbee.
Learn to build a compelling case for documentation investment by showcasing its ROI, lowering support costs, improving onboarding, and accelerating sales.
Learn how to maintain accurate, up-to-date, and audit-ready documentation during cloud migration at every stage, without slowing down your team.
Discover how the European Accessibility Act reshapes documentation standards, ensuring inclusivity and compliance for businesses across the EU.
Learn how to secure API documentation, prevent data leaks, and ensure compliance with best practices like RBAC, encryption, and automated security checks.
Learn how to identify playbook-worthy processes within your organization, develop well-coordinated resources, and select the right tools to assist you.
Discover the New Archbee Sales Playbook to prevent lost deals due to missing knowledge and boost your sales success.
Explore the fundamental competencies that will keep writers in demand as AI redefines their responsibilities and documentation authoring becomes hybrid.
Learn how to collaboratively write, release, and maintain FinTech API documentation that supports secure, efficient, and entirely compliant integrations.
The new Archbee Playobook - Agentic GTM Engineering - shows you how to automate workflows, streamline campaigns, and grow efficiently.
Get expert insights on hyper-personalizing API knowledge to deliver user-aware content, elevate the developer experience, and improve retention rates.
Explore how Archbee’s all-in-one documentation platform enterprise dev teams to create, manage, and securely store their knowledge.
We reviewed “Handbook of Technical Writing” by Gerald J. Alred, Charles T. Brusaw, and Walter E. Oliu. Here is a summary and top tips from it.
We reviewed “Developing Quality Technical Information” by Gretchen Hargis et al. Here is a summary and top tips from it.
Discover our review of "Modern Technical Writing" by Andrew Etter, featuring a summary and essential tips to enhance your writing skills.
We reviewed “The Complete Idiot’s Guide to Technical Writing” by Krista Van Laan and Catherine Julian. Here is a summary and top tips from it.
We reviewed “Information Architecture: For the Web and Beyond” by Louis Rosenfeld, Peter Morville, and Jorge Arango. Here is a summary and top tips from it.
We reviewed “Managing Your Documentation Projects” by JoAnn T. Hackos. Here is a summary and top tips from it.
We reviewed “Clear and Simple as the Truth: Writing Classic Prose” by Francis-Noël Thomas and Mark Turner. Here is a summary and the top 10 tips from it.
We reviewed “The Insider’s Guide to Technical Writing” by Krista Van Laan. Here is a summary and the top 10 tips from it.
We reviewed “Writing Software Documentation: A Task-Oriented Approach” by Thomas T. Barker. Here is a summary and the top 10 tips from it.
We reviewed “Docs for Developers: An Engineer’s Field Guide to Technical Writing” . Here is a summary and the top 10 tips from it.
We reviewed “The Pyramid Principle: Logic in Writing and Thinking” by Barbara Minto. Here is a summary and the top 10 tips from it.
We reviewed “The Sense of Structure: Writing from the Reader’s Perspective” by George D. Gopen. Read up for a summarization and the best 10 tips from it.
Explore how self-service portals supported by searchable knowledge base sections facilitate always-on support while driving major operational efficiencies.
Find out why centralized documentation is key to optimizing API integrations, risk assessments, and contract management in bank-FinTech partnerships.
Explore our collection of 20 top-rated books on API documentation in 2025, designed for developers and technical writers to master this essential skill.
Learn how role-specific documentation helps different types of users and learn strategies to overcome customization challenges, measure ROI, and more.
Explore our review of Joseph M. Williams’ Style: Lessons in Clarity and Grace, featuring the top 10 essential writing tips from the book.
Explore our review of "The Yahoo! Style Guide" by Chris Barr and discover the top 10 essential tips to enhance your writing style.
Discover the 10 best tips from our review of The Chicago Manual of Style, a timeless resource for writers and editors alike.
Understand how search engines interact with your knowledge base content and optimize it to improve its visibility, discoverability, and relevance.
In our review of "Technical Communication" by Mike Markel, we highlight the top 10 tips for effective communication in technical writing.
Discover our review of William Zinsser’s "On Writing Well" and explore his top 10 writing tips for clear and compelling communication.
We reviewed "The Elements of Style" by William Strunk Jr. and E.B. White. Unlock the Secrets of Good Writing by following these great 10 tips.
Optimize your documentation workflows to improve product delivery speed, enhance team collaboration, and reduce rework for faster, higher-quality results.
Discover the top wiki software that enhances collaboration and documentation for small businesses, enabling teams to work smarter and faster in 2024.
Discover 10 alternatives to ReadMe for API documentation, featuring customizable tools and API-first platforms like Archbee.
Discover 19 essential books to elevate your technical writing skills while enjoying the journey. Master clear communication for documentation and manuals.
GitBook is a popular tool for creating and publishing online knowledge bases. Yet, as with any tool, there may be better options for some projects or users.
User manuals are essential for businesses, guiding users on product and service usage. Discover the various types of user manuals every business should create.
A well-written user manual can greatly improve a product's user experience. Here are the top technical writing tools to help you create user-friendly manuals.
See how organizations transform their knowledge workflows and knowledge sharing practices.
Learn why Lemonbase switched to Archbee from Notion, after trying GitBook.
“we can provide a more pleasant experience to our service users than conventional documentation platforms”
Learn how Rollstack uses Archbee for SaaS documentation that does not suck.
“we needed a documentation tool destined for pure SaaS players”
Learn how FlashStart improved documentation quality, enhanced team collaboration, and increased productivity by using Archbee as their docs platform.
“we improved documentation quality, enhanced team collaboration, and increased productivity with Archbee”
Learn how Kindroid uses Archbee for in-app user guides for mobile apps.
“the platform has been very easy to use and provides us what we need”
Learn how Medshift uses Archbee as a knowledgebase with stating and user friendly interface for their users.
“we have found that although Archbee development began in our department, other departments in our company have found it to be a better alternative to legacy knowledge-base platforms we have used in the past after demonstrating its abilities in meetings”
Learn how Digitail uses Archbee for API documentation for veterinary clinics who need integration.
“our support time has reduced a lot, most simple questions can be answered by the AI assistant and what reaches our team in the end is more relevant and targeted problems”
Learn how Continuum Industries is using Archbee in their product with our App Widget for a complex enterprise product
“it's easy to embed the documentation within the product, that I could maintain myself without developer hours”
Learn how UNITH saved a lot of human resources to enable their customers to use the API that sits on top of the digital human platform
“Archbee is helping us more than we anticipated from a sales perspective”
Learn how SourceForge uses Archbee for a documentation portal platform with fair pricing.
“we’ve been told by many customers that our new documentation section powered by Archbee is very comprehensive and easy for them to read and understand”
Learn how Altrata uses Archbee for API documentation and saves plenty of time while not building a documentation platform internally.
“we liked the ability to host multiple domains, SSO support, and have multiple spaces with Archbee”
Learn how Judopay significantly improved their user documentation processes with Archbee.
“With Archbee in place, "our developer documentation now has a more professional look and is easier for our end users to follow the steps to integrate with us.”
Learn how Cast Group improved support and fostered customer autonomy with Archbee.
“Archbee allowed us to organize all the documentaiton for our products in a way that truly supports our customers.”
Learn how Metzler uses Archbee for FAQs and never has to worry about correct sitemap configurations again.
“after every single department can structure their own part of the Archbee FAQ, we are very confident that we will create a good platform with a huge knowledge base”
Learn how RealDesk improved customer training by using documentation created and shared with Archbee.
“We're really happy with Archbee and we're looking forward to doing a lot more with it and creating more content”
Learn how Monetate redesigned their documentation to meet growing internal and external requirements using Archbee
“Since officially launching Monetate Developer Hub on 5 September, a fair number of Monetate employees have raved about how much better the developer documentation looks.”
Learn how Element Logic has been improving technical knowledge sharing with Archbee.
“First of all, and the surprise was that it was so easy to write and to use a writer. That meant that our product managers and our developers wanted to write technical documentation suddenly.”
Learn how Lynceus leveraged our start-up program and changed the way they create and share documentation with Archbee.
“Archbee provided us with a simple way to keep our docs up to date and easily share them with internal and external readers".”
Learn how Ocient increased web traffic to their documentation by using Archbee as their SEO-optimized documentation platform.
“we've seen a 5x increase in web traffic to docs.ocient.com and saw Ocient's Google search rankings for documentation rank in the top 10 results”
Learn how Qualetics is providing its customers with the documentation they need through the knowledge base built using Archbee.
“Archbee is a great ally to our platform. Our knowledge base meets our customers expectations.”
Learn how N-Dream AG switched from an in-house documentation solution that was difficult to maintain and upgrade to Archbee with very different results.
“We have gone through an update project for our documentation where several people from different departments within our company collaborated; and the experience was very positive.”
Learn why Lemonbase switched to Archbee from Notion, after trying GitBook.
“we can provide a more pleasant experience to our service users than conventional documentation platforms”
Learn how Rollstack uses Archbee for SaaS documentation that does not suck.
“we needed a documentation tool destined for pure SaaS players”
Learn how FlashStart improved documentation quality, enhanced team collaboration, and increased productivity by using Archbee as their docs platform.
“we improved documentation quality, enhanced team collaboration, and increased productivity with Archbee”
Learn how Kindroid uses Archbee for in-app user guides for mobile apps.
“the platform has been very easy to use and provides us what we need”
Learn how Medshift uses Archbee as a knowledgebase with stating and user friendly interface for their users.
“we have found that although Archbee development began in our department, other departments in our company have found it to be a better alternative to legacy knowledge-base platforms we have used in the past after demonstrating its abilities in meetings”
Learn how Digitail uses Archbee for API documentation for veterinary clinics who need integration.
“our support time has reduced a lot, most simple questions can be answered by the AI assistant and what reaches our team in the end is more relevant and targeted problems”
Learn how Continuum Industries is using Archbee in their product with our App Widget for a complex enterprise product
“it's easy to embed the documentation within the product, that I could maintain myself without developer hours”
Learn how UNITH saved a lot of human resources to enable their customers to use the API that sits on top of the digital human platform
“Archbee is helping us more than we anticipated from a sales perspective”
Learn how SourceForge uses Archbee for a documentation portal platform with fair pricing.
“we’ve been told by many customers that our new documentation section powered by Archbee is very comprehensive and easy for them to read and understand”
Learn how Altrata uses Archbee for API documentation and saves plenty of time while not building a documentation platform internally.
“we liked the ability to host multiple domains, SSO support, and have multiple spaces with Archbee”
Learn how Judopay significantly improved their user documentation processes with Archbee.
“With Archbee in place, "our developer documentation now has a more professional look and is easier for our end users to follow the steps to integrate with us.”
Learn how Cast Group improved support and fostered customer autonomy with Archbee.
“Archbee allowed us to organize all the documentaiton for our products in a way that truly supports our customers.”
Learn how Metzler uses Archbee for FAQs and never has to worry about correct sitemap configurations again.
“after every single department can structure their own part of the Archbee FAQ, we are very confident that we will create a good platform with a huge knowledge base”
Learn how RealDesk improved customer training by using documentation created and shared with Archbee.
“We're really happy with Archbee and we're looking forward to doing a lot more with it and creating more content”
Learn how Monetate redesigned their documentation to meet growing internal and external requirements using Archbee
“Since officially launching Monetate Developer Hub on 5 September, a fair number of Monetate employees have raved about how much better the developer documentation looks.”
Learn how Element Logic has been improving technical knowledge sharing with Archbee.
“First of all, and the surprise was that it was so easy to write and to use a writer. That meant that our product managers and our developers wanted to write technical documentation suddenly.”
Learn how Lynceus leveraged our start-up program and changed the way they create and share documentation with Archbee.
“Archbee provided us with a simple way to keep our docs up to date and easily share them with internal and external readers".”
Learn how Ocient increased web traffic to their documentation by using Archbee as their SEO-optimized documentation platform.
“we've seen a 5x increase in web traffic to docs.ocient.com and saw Ocient's Google search rankings for documentation rank in the top 10 results”
Learn how Qualetics is providing its customers with the documentation they need through the knowledge base built using Archbee.
“Archbee is a great ally to our platform. Our knowledge base meets our customers expectations.”
Learn how N-Dream AG switched from an in-house documentation solution that was difficult to maintain and upgrade to Archbee with very different results.
“We have gone through an update project for our documentation where several people from different departments within our company collaborated; and the experience was very positive.”
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