What is GetFocus?

GetFocus is a technology forecasting platform. It turns out the technological future is a lot more predictable than you would think. There are patterns hidden in global pattern data that are indicating how quickly technologies are getting better and the fastest improving one always wins. We find all the world's technologies, make them searchable, we can interact with that data and we can predict for R&D leaders which technologies they should invest in to stay ahead in the future.

Can you share some of the challenges you were facing with your documentation before using Archbee?

Since what we do is technically fairly complex, of course we try to make it simple on the platform itself, but there are always things that need to be explained, how it works, why it works and what data is behind it, etc. It was a struggle to get all that documentation together and then you start looking at tools and there are ways to build your own documentation center. That was all headaches and we didn't really feel like we needed that  given all the other stuff that we need to work on. That's what lead us to Archbee.

So you needed to make it easy for your customers to acces knowledge about your platform?

Yes, and also to make it easy for the people who actually have that knowledge to write it down and make it accessible.

How has Archbee contributed to these challenges?

It's super straight forward to use, it's really very simple. It's made it very easy for us to work together with the team on getting together all the relevant knowledge into a set of articles and step-by-step guides with images. One of the features that we appreciated most was the Ask AI feature because everything we do has an AI backbone so we felt like our help center also needed to be integrated with AI. If customers have a specific question, they can just get an answer really quickly rather than having to read all the articles to find this one bit of information they're interested in.

In the beginning we were thinking about building our own documentation solution. And then the devs started getting upset about the million other things they had to do and this didn't seem like the most valuable way to spend their time.

I think the biggest impact has been on the development resources that we were able to retain for our core business. For the broader team, it's just been really straight forward for everyone pool all of our knowledge and resources together in this comprehensive documentation platform.

What advice would you have for other companies considering Archbee?

As far as I've seen in terms of documentation solutions, it seems to be the most straightforward and easiest to implement. It has all the things that you need. It works very smoothly and intuitively and the Ask AI feature is really great. For everyone who's in the same condition we are, where you have to prioritize development resources on one thing or the other, and building a documentation solution is probably not your core USP, why bother building it yourself when there's this really great, ready-made tool out there?  

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